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Journalist and consumer advocate William J. McGee offers an expos�e on the "friendly skies." From outsourced call centers in India to the Alabama location where all lost baggage ends up, McGee traveled around the globe immersing himself deep into the world of commercial airlines. He interviewed countless industry insiders--pilots, TSA security screeners, FAA inspectors, legislators, the CEOs of the major carriers, Ralph Nader, and even the disgruntled...
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