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"Never Split The Difference is a riveting, indispensable handbook of negotiation principles culled and perfected from Chris Voss's remarkable career as a hostage negotiator and later as an award-winning teacher in the world's most prestigious business schools. From policing the rough streets of Kansas City, Missouri, to becoming the FBI's lead international kidnapping negotiator, to teaching negotiation at leading universities, Voss has tested these...
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"William Ury, coauthor of the international bestseller Getting to Yes, returns with another groundbreaking book, this time asking: how can we expect to get to yes with others if we haven't first gotten to yes with ourselves? Renowned negotiation expert William Ury has taught tens of thousands of people from all walks of life--managers, lawyers, factory workers, coal miners, schoolteachers, diplomats, and government officials--how to become better...
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"A practical guide to navigating workplace conflicts by better understanding the power dynamics at play in every interaction Conflicts at work are as inevitable as they are frustrating. In Making Conflict Work, Peter Coleman and Robert Ferguson's leading experts in the field of conflict resolution address the key role of power in workplace tension. Whether you're butting heads with your boss or addressing a direct report's complaint, your relative...
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Negotiating is an art. It's complicated. To become an exceptional negotiator traditionally requires years of experience. But that doesn't mean that most people can't quickly and easily learn proven negotiating techniques if someone shows them what to do. This book does exactly that. -- Never Lose Again reveals a simple but remarkably effective set of fifty questions that anyone can immediately use to become a far better negotiator. The fifty questions...
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