NCW Libraries

"The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough...

""An essential book for our times. How well we listen determines how we love, learn, and connect with one another, and in this moment when we need to hear and be heard more than ever, this thought-provoking and engaging book shows us how." -Lori Gottlieb, New York Times bestselling author of Maybe You Should Talk to Someone At work, we're taught to lead the conversation. On social media, we shape our personal narratives. At parties, we talk over one...

Introducing his simple Principles of Persuasion, the media guru and Award-winning correspondent shows business leaders how to craft the right message and deliver it using the right language - both verbal and nonverbal - to get what they want. --Publishers description.

The authors arm a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Updated and revised for the digital age, this bestselling guide shows readers how to cope with style.

People skills -- also known as interpersonal skills -- are key to succeeding in work and in life. Many people struggle with these specific skills, particularly in an increasingly digital world. Idiot's Guides: People Skills offers expert advice on the foundations of effective communication, tips on understanding and maximizing nonverbal communication, ways to handle conflict and difficult conversations, pointers on being more influential and persuasive,...

"Wish you knew exactly what to say in awkward social situations? Do you want a formula for charisma? Do you want to know exactly what to say to your boss, your date, or your mother-in-law? You need to know how people work. As a human behavior investigator, Vanessa Van Edwards studies the hidden forces that drive our behavior patterns in her lab--and she's cracked the code. In Captivate she shares a wealth of valuable shortcuts, systems and behavior...

The secret to great relationships-just for teens #1 New York Times bestselling book The 5 Love Languages® has sold over 10 million copies, helping countless relationships thrive. Simply put, it works. But do the five love languages work for teens, for their relationships with parents, siblings, friends, teachers, coaches, and significant others? Yes! Introducing A Teen's Guide to the 5 Love Languages, the first-ever edition written just to...

Discusses strategies for communicating effectively with teachers, classmates, and family, in such situations as on the job and online.